Bob Collymore is the CEO of Safaricom Limited, a position held since 1st November 2010. Previously he has worked in the UK, Japan, and South Africa in a number of senior executive roles in Marketing, Purchasing, Retail, Governance and Corporate Affairs. He has more than 30 years of commercial experience working in senior executive roles in the telecommunications sector.
Bob serves on the Board of Acumen, the United Nations Global Compact Board and is a member of the B TEAM, a not-for-profit initiative formed by a global group of business leaders to catalyse a better way of doing business, for the wellbeing of people and the planet. He also serves on the Kenya Vision 2030 board, is a Founder Trustee in the National Road Safety Trust and Chairman of the TEAMS Board. He has recently served on a UN Commission on Life Saving commodities for women and children.
Safaricom provide comprehensive range of integrated telecommunication services, including mobile and fixed Voice, SMS, Data, Internet and Mobile money (M-PESA) to over 25 million subscribers and we currently command market share of 67% according to Communications Authority of Kenya (CA) June 2015 Sector Statistics reports. The Company also commands widest mobile network coverage enabling it to maintain its position as the region's mobile market leader.
Safaricom revolutionary mobile money transfer service M-PESA has over 22 million subscribers, supported by a nationwide agent network of over 90,000 agents who enhance the accessibility of the service to our customers.
How do you see corporations helping with the issues of population, development and human rights?
Firstly, the private sector needs to be brought into the conversation before decisions are made because the private sector has a massive role to play. The days of everyone trying to do things for themselves are gone, including in the private sector. As a mobile phone company, once upon a time we were able to do everything – we’d build our own base stations, etc. Now, in order to deliver some of our solutions, we have to work in partnership … with development partners, with NGOs, with governments, and we’re finding some interesting experiences. We’re getting some really good and useful solutions, but we’re also learning a lot.
How will such partnerships evolve?
I will declare that I’m a member of the UN Global Compact Board [a voluntary UN initiative that encourages businesses to adopt sustainable and socially responsible policies] and therefore the first thing is to advocate that the private sector gets involved because then the four major pillars [of the Global Compact] will start to be addressed and companies will start to understand why it is they need to deal with human rights, why they need to deal with labour rights, why they need to deal with the environment, why they need to deal with ethics and to work against corruption. Once you get that message, once you understand it, your whole mindset changes.
[According to UN Secretary-General Ban Ki-moon, the Global Compact “asks companies to embrace universal principles and to partner with the UN. It has grown to become a critical platform for the UN to engage effectively with enlightened global business. By being involved in the policy initiative, “business, as a primary driver of globalisation, can help ensure that markets, commerce, technology and finance advance in ways that benefit economies and societies everywhere.”
Is there an environment of entrepreneurship in Kenya, a movement that’s different from in the past?
Some people say that Kenya is blessed with having many problems. Because we have so many problems, we have to find solutions. And because most people are from villages in Kenya, very few people are born in town, they understand those problems very well and that pushes them to find solutions.
Whether it is a big fancy solution, like M-Pesa, which is now a world leader, or a simple solution, like how to find a safe taxi, or how to find renewable-energy solutions, there is an environment, a tone – if I may use that word – in Kenya, which is very conducive to that innovative spirit. I would be doing them a disservice if I did not say that Kenyans are very entrepreneurial people; very, very hard-working (amongst the most hard-working I’ve found), and I think all those things add up. And, of course, having a strong ICT sector, which is being led by the mobile industry, I think that has helped.
Rural areas in Kenya and in many parts of sub-Saharan Africa have a problem with energy and electrification. How does one charge one’s mobile phone when you are not connected to the electricity grid? Are these issues part of your sphere at Safaricom?
Because we say our purpose is to transform lives, then anything that transforms lives is part of our sphere. We look at a country where 70% to 80% is off the electricity grid and we see that as an opportunity to provide renewable energy solutions.
So you take solar panels, you take some LED lights, you take a mobile charging unit, you take a SIM card, you take M-Pesa. You take all of that together and you give a poor rural Kenyan the opportunity to buy renewable energy at an affordable price that is cheaper than kerosene, and much safer than kerosene. After a year of paying micro payments, the product is then yours and you no longer pay for electricity to have your phone charged. You and I would love that.
What, in your view, are some of the most pressing issues facing Africa?
I think that across Africa, the themes are pretty common. The first one is corruption, and I think we can never shy away from addressing that issue. The second is the absence of infrastructure. A stable regulatory environment is something most CEOs will tell you is something they’d like to see and that’s varied across the continent. In some countries, it’s great and it’s predictable. And what you need with a regulatory environment is you need predictability. It’s not whether it’s harsh or not. So we’d like to see more predictable environments across the continent.
We’d absolutely like to see corruption eradicated. Not reduced, but eradicated because it’s the poor who suffer, and it is development that suffers at the end of the day. And more and more shareholders need to be building confidence and investing in the continent, and they’re not going to do that if you have a high level of corruption as you do.
Is this level so much higher than in other regions?
It doesn’t matter. It shouldn’t happen at all. It’s not a question of what degree of corruption is okay. A zero degree of corruption is what’s okay.